Horizon
Take control of your telecoms
Grow your Business with Horizon Phone System
Expand your business with Plum and Horizon phone system. You need a business telephone system which can meet your changing business needs and grow with you. When you recruit extra staff you need a flexible telephone system which can easily grow with you rather than have to start searching for new equipment. Plum help you with your growth journey and we will be there to advise you on any extra features you might need.
Horizon can be used in the office, at home or remotely which gives many options for hiring new staff. Horizon comes with ability to report on call activity and record calls, thus ensuring that customer experience can be measured and monitored wherever employees are based.
Learn how Horizon can help you achieve your communications goals by contacting us now.
Plum Horizon Contact Centre
In today’s digital economy, your customers expect outstanding customer experience that respects their time and solves their problems swiftly. SMEs cannot rely on just voice or email anymore, they need to connect to customers through a wide variety of channels, including webchat and social media. VIP customers need to be a priority, so you can help those who need it most:
• More customers expect an omnichannel experience.
• 50% of customers would happily use use chat or email instead of the telephone.
• Intelligent routing helps provide first time fix for callers.
• Customer experience is more important than product satisfaction in determining customer loyalty.
Easy Setup
Options
Headset
Call Recording
Call Reporting and Wallboards
Softphone for mobile working
New UK and International numbers
Customer Testimonials
