Welcome to Business Solutions from Plum Communications
Communicate better with your customers
A reliable voice service is essential for a good customer experience. When every customer counts it is important that their calls can be connected swiftly and efficiently to the right person in the company. If a customer calls with an order you want to be able to complete the sale whilst on the phone rather than have to call back or risk losing the caller details. That resolution on the first contact is important for many organisations because it leads to a positive customer experience which can increase satisfaction and increase brand loyalty. Plum Communications can help you communicate better with your customers by providing you with the optimum telephone system and the right tools to measure performance.
Connect better with your staff
Your telephone switchboard, sales department, service department, accounts department, their mobiles, faxes and texts are all part of the way you communicate with your customers Imagine bringing all those channels into one system so staff can contact each other easily and and be able to transfer customer enquiries simply and quickly.
Plum Communications ensure that staff working in the office or remotely can have access to each other and to your customers. Plum Communications systems provide more efficient communications and better handling of enquiries.
You need a reliable internet connection for your business office and staff working remotely. Services which used to be installed in the office are now hosted and managed in the cloud. This service change has resulted in demand for faster connections and for resiliency such as backup service which is immediately available if the primary fails.
Plum Communications monitoring gives you ability to view your current connection status in real time and view how it has performed historically so you will know if a circuit is performing well and be alerted to any problems. You can set alerts to be sent to you by email if a circuit fails or has a problem.
Choosing the Right System
It is relatively easy to deploy telephone services using cloud hosting. and they provide flexibility where the company has multiple branches, home workers and field workers. Programming is usually done through a web browser, maintenance is carried out remotely and firmware updates are usually taken care of automatically.
Onsite is still popular where customers have a high ratio of handsets to lines, where bespoke disaster recovery is required and where there is a need to preserve legacy infrastructure. Cloud generally provides more flexibility and rapid scalability for numbers of extensions and lines whereas on premise is usually a fixed size for the contract period.
Plum Communications will help you choose the most appropriate system for your needs as we are trained and experienced in both methods .
Excellent customer service, responsive, friendly and provides the solutions you need
a very caring, dynamic, forward thinking company who’s looking to take away your communications head-aches.
Bannister Hall Nurseries
“They were willing to give me the facts and complete honesty”
"I wish we would have gone with Plum in the first place, they allowed us to save money."
“The systems have really updated our company”
“Plum are good at working with us to find a solution to our issues in very practical real world scenarios.”