Sectors

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Sectors

Covering a Range of Sectors Across the North West

 

The Home Worker

A reliable voice service is essential for a good customer experience. When every customer counts it is important that their calls can be connected swiftly and efficiently to the right person in the company. If a customer calls with an order you want to be able to take that order whilst they are on the phone rather than have to call them back or worse still losing the order because the call back was not made. Resolution on first call is important for many organisations because it provides a positive customer experience and results in a higher Net Promoter Score. Plum Communications can help you make the world happy, one customer at a time.

Person at laptop using Microsoft 365
Two people using Microsoft 365

The Office

A reliable voice service is essential for a good customer experience. When every customer counts it is important that their calls can be connected swiftly and efficiently to the right person in the company. If a customer calls with an order you want to be able to take that order whilst they are on the phone rather than have to call them back or worse still losing the order because the call back was not made. Resolution on first call is important for many organisations because it provides a positive customer experience and results in a higher Net Promoter Score. Plum Communications can help you make the world happy, one customer at a time.

The Contact Centre

In today’s digital economy, your customers expect outstanding customer experience that respects their time and solves their problems swiftly. SMEs cannot rely on just voice or email anymore, they need to connect to customers through a wide variety of channels, including webchat and social media. VIP customers need to be a priority, so you can help those who need it most:
• More customers expect an omnichannel experience.
• 50% of customers would happily use use chat or email instead of the telephone.
• Intelligent routing helps provide first time fix for callers.
• Customer experience is more important than product satisfaction in determining customer loyalty.

contact centre
Sectors

The Multi Site Organisation

In today’s digital economy, your customers expect outstanding customer experience that respects their time and solves their problems swiftly. SMEs cannot rely on just voice or email anymore, they need to connect to customers through a wide variety of channels, including webchat and social media. VIP customers need to be a priority, so you can help those who need it most:
• More customers expect an omnichannel experience.
• 50% of customers would happily use use chat or email instead of the telephone.
• Intelligent routing helps provide first time fix for callers.
• Customer experience is more important than product satisfaction in determining customer loyalty.

Customer Testimonials

Approachable Certification

Excellent customer service, responsive, friendly and provides the solutions you need

Nigel Dunkinson

Insurance Desk

a very caring, dynamic, forward thinking company who’s looking to take away your communications head-aches.

John Cox

Bannister Hall Nurseries

“They were willing to give me the facts and complete honesty”

 

Richard Hodges

Manchester Methodists

"I wish we would have gone with Plum in the first place, they allowed us to save money."

 

Angela Doyle

Table Check

“The systems have really updated our company”

Ashleigh Anson

BSA Marketing

“Plum are good at working with us to find a solution to our issues in very practical real world scenarios.” 

Duncan Wright
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