The Multi Site Organisation

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The Multi Site Organisation

Customer Experience

A reliable voice service is essential for a good customer experience. When every customer counts it is important that their calls can be connected swiftly and efficiently to the right person in the company. If a customer calls with an order you want to be able to take that order whilst they are on the phone rather than have to call them back or worse still losing the order because the call back was not made. Resolution on first call is important for many organisations because it provides a positive customer experience and results in a higher Net Promoter Score. Plum Communications can help you make the world happy, one customer at a time. 

customer experience
reliable

Reliable and Monitored

A reliable internet connection is essential for your business. Services which used to be locally installed and controlled are now increasingly hosted and managed in the cloud. This trend has resulted in a demand for faster connections and for resiliency where a backup service is immediately available if the primary service fails. Knowing whether a circuit is performing well for you is now more important than ever. Plum monitoring gives you ability to view your connection current status and how it has performed historically. You can be alerted if something happens, whether that is a circuit dropping connection or becoming busy under load.

Review

When you contact Plum for help we will carry out a review of your current services and equipment and ask questions about your future needs. From this information we can suggest the most suitable upgrade path. There may be specific requirements which suggest one solution would be more effective. We can offer a demonstration of the proposed system and you are welcome to involve your colleagues in this process. 

review
Microsoft 365

Reimagine the way you work with Microsoft 365

Connect with customers and coworkers using Outlook and Exchange. Chat, call, host online meetings, and collaborate in real time, whether you’re working remotely or onsite.

Get one integrated solution including Teams, OneDrive cloud storage, and Office apps with advanced security options—at a price that’s right for your business.

Work productively and stay connected with your employees and clients whether you’re working remotely or onsite. Safeguard business data with a cloud platform that offers built-in security features for remote work. Streamline collaboration tools, IT setup and management, and costs with a single productivity solution.

Customer Testimonials

Approachable Certification

Excellent customer service, responsive, friendly and provides the solutions you need

Nigel Dunkinson

Insurance Desk

a very caring, dynamic, forward thinking company who’s looking to take away your communications head-aches.

John Cox

Bannister Hall Nurseries

“They were willing to give me the facts and complete honesty”

 

Richard Hodges

Manchester Methodists

"I wish we would have gone with Plum in the first place, they allowed us to save money."

 

Angela Doyle

Table Check

“The systems have really updated our company”

Ashleigh Anson

BSA Marketing

“Plum are good at working with us to find a solution to our issues in very practical real world scenarios.” 

Duncan Wright

FAQs

Training

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Handsets

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