Case Study Table Check

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Case Study Table Check

Lettings Agency

Plum service keeps Table Check in touch with tenants

Table Check have 20 years’ experience in providing student letting accommodation and are based in Liverpool. They have been a customer of Plum for over 3 years.

Ashleigh of Table Check said that the company originally reached out to Plum to update their telecoms systems as their previous phones made it difficult to answer and transfer calls. She noted “the new systems have really updated the company. One of the most valuable parts of the new systems is that we are able to transfer calls out of the office as a lot of our staff work remotely and use their mobiles”.

Throughout lockdown the company employees used the Horizon app which allowed calls to be handled from mobile phones, making it easier to work remotely.

Ashleigh says that they’ve “had very few problems with the phones. Whenever we do run into problems with the system, we can just give Plum a call and they sort it straight away”.

Horizon-Collaborate-by-Plum

Location: Liverpool
Client: Table Check
Business Type: Lettings Agency
Sector:  The Office

Solutions taken:
Horizon by Plum

Customer Office David Read with Peter Savic Plum@GatleyRead-015

She further mentioned, “adapting to the new systems was very easy, it’s pretty much self-explanatory. The buttons for transferring calls, messages and voice messages are all clearly labeled and are self-explanatory”.

Asleigh also emphasises the strength of Plum’s customer service, “It’s been great throughout. Any time we have a problem its solved usually the same day. We gave Plum a call and Peter told us how to transfer calls to mobiles immediately, it was really helpful and when I needed a headset for someone, they recommended which one would go best with the phone”.

Ashleigh finished off by saying, “I’d definitely recommend Plum to a friend”, and again lauded Plum’s customer service as being “much better than most places”.

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