Case Study Insurance Desk

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Case Study Insurance Desk

Commercial Insurance Broker

Plum voice service upgrade for insurance broker

Insurance Desk is a small brokerage based in Aylesbury. They have over eight years of experience providing competitive quotes on landlords, tenants, portfolios and commercial insurance policies.

Upgrading from a fixed line telephone service was a wise business move for Insurance Desk, they turned to Plum communications to upgrade them to a Horizon hosted voice service. In addition to this they also upgraded their Office 365 systems and WIFI with Plum.

Founder of the firm, John Cox was unsure about the move at first and was concerned about moving from a big telephone company down to a smaller local business-like Plum communication.

Founder John said: “I’ve always been able to communicate with Plum. They give straight forward honest advice. The way they run their business is what makes you trust in their expertise”.

Before coming to Plum “Having a wide range of services from various providers means that any problem we had was always another company’s fault and they always try to blame each other – the great thing about working with Plum is one phone call and they are willing to deal with any problem, they look after us”.

Having Horizon voice services has meant that Insurance Desk can keep on recruiting staff, and it allows the staff to work from their mobile, at home or at the offices. It allows for much more flexibility – new staff can start immediately. The company has a couple of different sides to its business and if they need out of area exchange lines they can be provided which makes it much more straightforward. John continued, “We’ve had it easier during the pandemic, most of the clients probably wouldn’t know we have people working from home”.

person at PC

Location: Aylesbury
Client: Insurance Desk
Business Type: Commercial Insurance Broker
Sector:  The Office

Solutions taken:
Horizon by Plum


Peter Savic, from Plum made the installation process simple for Insurance Desk. Working together to choose a date and time that was suitable as well as a quick installation meant that the change had little effect on the company’s productivity.

John mentioned, “If I could change anything it would have been to upgrade the systems using Plum sooner. Now if any other companies ring up trying to offer telephony services, we can say we have everything covered by Plum. I wouldn’t want to jeopardise that relationship for the sake of a small cost saving”.

John summed up their experience with Plum as, “a very caring, dynamic, forward thinking company who’s looking to take away your communications head-aches. You’ve basically got a communications department that you are not paying for. Plum can have a massive impact on your company if you give them the chance, they can bring your business to the next level, they are a one stop shop for telephone services without being a big corporation”.

Plum Communications have gone on to work with some of Insurance Desk’s clients after being recommended to them by John Cox.




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Customer Testimonials

Approachable Certification

Excellent customer service, responsive, friendly and provides the solutions you need

Nigel Dunkinson

Insurance Desk

a very caring, dynamic, forward thinking company who’s looking to take away your communications head-aches.

John Cox

Bannister Hall Nurseries

“They were willing to give me the facts and complete honesty”


Richard Hodges

Manchester Methodists

"I wish we would have gone with Plum in the first place, they allowed us to save money."


Angela Doyle

Table Check

“The systems have really updated our company”

Ashleigh Anson

BSA Marketing

“Plum are good at working with us to find a solution to our issues in very practical real world scenarios.” 

Duncan Wright

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