Case Study Dental Practice

Dentist smiles with Plum telephone upgrade

David and Elizabeth Morris took over Pritchard Dental Practice in Oldham who had been an existing customer of Plum Communications since 2003. When taking over the practice they chose to remain with Plum and has since taken on the hosted voice service in May 2018.

When David and Elizabeth first took over the practice, they didn’t consider looking for a new telecoms provider as they were happy with the services already in place and liked the fact that Plum are a local company. David expressed in terms of telecommunications, everything was working well despite the existing systems looking old, so he made the decision to upgrade their systems. He said, “for a dental practice especially, having up to date telecoms systems is so critical”.

From upgrading these systems came many benefits that aided the running of the practice. Some benefits David highlighted were “the ability to manage call diversions and voice mails remotely. With the old systems, it didn’t happen often, but occasionally, someone would forget to switch on the answer machine on a Friday evening which brings the issues with patients contacting you for emergency services over the weekend. With the upgraded hosted voice services its already set up on a time schedule but by logging on to the portal remotely it can be changed on demand.”