Case Study Insurance Desk

Plum voice service upgrade for insurance broker

Insurance Desk is a small brokerage based in Aylesbury. They have over eight years of experience providing competitive quotes on landlords, tenants, portfolios and commercial insurance policies.

Upgrading from a fixed line telephone service was a wise business move for Insurance Desk, they turned to Plum communications to upgrade them to a Horizon hosted voice service. In addition to this they also upgraded their Office 365 systems and WIFI with Plum.

Founder of the firm, John Cox was unsure about the move at first and was concerned about moving from a big telephone company down to a smaller local business-like Plum communication.

Founder John said: “I’ve always been able to communicate with Plum. They give straight forward honest advice. The way they run their business is what makes you trust in their expertise”.

Before coming to Plum “Having a wide range of services from various providers means that any problem we had was always another company’s fault and they always try to blame each other – the great thing about working with Plum is one phone call and they are willing to deal with any problem, they look after us”.

Having Horizon voice services has meant that Insurance Desk can keep on recruiting staff, and it allows the staff to work from their mobile, at home or at the offices. It allows for much more flexibility – new staff can start immediately. The company has a couple of different sides to its business and if they need out of area exchange lines they can be provided which makes it much more straightforward. John continued, “We’ve had it easier during the pandemic, most of the clients probably wouldn’t know we have people working from home”.