Case Study Goyt Properties

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Case Study Goyt Properties

Managed Office and Workspace

Managed Office Provider takes high-tech solution with Plum

Goyt properties are a provider of managed office and workspace in Oldham, Manchester. They decided to upgrade their systems and were looking for a local company who understood their approach to telecoms.

Plum were the first choice for Goyt due to being based in Oldham. Stephen Hayes says, “Plum fit with all the requirements we had and understood that the company didn’t want to spend a lot on telecoms but were still looking for quality”.

Their previous legacy systems were outdated and were not able to facilitate the growth of the company. Stephen Hayes, the representative for Goyt, said that the new systems were easy to work with and benefitted the company.

When discussing the benefits of the systems, Stephen says, “the new telephones have allowed for the company to market themselves as a more high-tech business sector, with the functionality that the internet and communications offers. Whilst we can’t charge more for our services, they are a value-added service and therefore increase our chance of getting a sale”.

He continued, “our company believes in maintaining relationships when they are both feasible and this is another reason we have stuck with Plum, their pricings are very competitive”.

Location: Oldham
Client: Goyt Properties
Business Type: Managed Office
Sector: The Office

Solutions taken:
Avaya by Plum

The new phone systems also allowed staff to work remotely throughout lockdown by enabling them to transfer calls to their mobiles via twinning. This helped ease the strain of lockdown on their company.

Stephen mentioned that the Installation process was seamless, and despite a few unexpected events that come with installing a new system, Peter Savic, at Plum, was able to resolve any problems.

An attribute of Plum according to Stephen is that the process is uneventful, everything runs smoothly, and problems are always dealt with. The customer service is functional and helpful. Stephen said, “I would definitely recommend Plum”

To sum up, Stephen said, “Plum are responsive and can offer a quality product at a competitive price” continuing he noted “whilst telecoms are taken for granted they are essential for smooth running of the business and Plum know how to provide the service.”

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