It is a fact that most people cannot remember what was said in their last phone call and this can cause a huge problem where businesses rely on phone calls every day.
Plum can make it easy to remember what was said by providing call recording as an addon to their telephone systems. There are many advantages to call recording that could benefit your business.
With call recording you have the ability to store records of conversations for later playback, which will also highlight any problems which may have a negative effect on your business. For example, if you operate a call center you will be able to recognize if your customers are getting enough attention during the call and you can determine the overall customer satisfaction level.
Call recording allows you to resolve queries concerning what has been discussed on a call and avoid potentially lengthy disputes. Often evidence of a recording is enough to prove to the other party what was actually said on a call.
Whilst training, call recordings can be used to demonstrate good and poor technique to assist the learning process. This has been particularly effective where staff are working from home.
If you think you would benefit from call recording, please do not hesitate to contact Plum Communications today.
