The Multi Site Organisation
The Multi Site Organisation
Customer Experience
A reliable voice service is essential for a good customer experience. When every customer counts it is important that their calls can be connected swiftly and efficiently to the right person in the company. If a customer calls with an order you want to be able to take that order whilst they are on the phone rather than have to call them back or worse still losing the order because the call back was not made. Resolution on first call is important for many organisations because it provides a positive customer experience and results in a higher Net Promoter Score. Plum Communications can help you make the world happy, one customer at a time.
Reliable and Monitored
A reliable internet connection is essential for your business. Services which used to be locally installed and controlled are now increasingly hosted and managed in the cloud. This trend has resulted in a demand for faster connections and for resiliency where a backup service is immediately available if the primary service fails. Knowing whether a circuit is performing well for you is now more important than ever. Plum monitoring gives you ability to view your connection current status and how it has performed historically. You can be alerted if something happens, whether that is a circuit dropping connection or becoming busy under load.
Review
When you contact Plum for help we will carry out a review of your current services and equipment and ask questions about your future needs. From this information we can suggest the most suitable upgrade path. There may be specific requirements which suggest one solution would be more effective. We can offer a demonstration of the proposed system and you are welcome to involve your colleagues in this process.
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Customer Testimonials
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FAQs
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