AKiXi provides an effective reporting solution for your Horizon telephone system to allow you to improve the customer experience. You can report on many key performance indicators including call volume, answer time, staff availability and lost calls. Real time updates, wallboards and alerts are supported as well as historic and scheduled reporting. In a call centre environment number of calls queuing can be displayed as well as agent availability and call handling performance.
There are four levels of Akixi from Lite through to 3000 which means that entry costs are low and upgrading to advanced features is a simple process requiring a licence purchase rather than a new installation. Akixi 3000 provides an omnichannel integration panel, providing you with more lines of communication for agent groups’ emails.
Supervisors can customise reports and alerts which can be made available to agents, so they receive up to date and relevant information. AKiXi provides call reporting and shows statistic on all your calls. It shows KPI results for your agent when taking calls on how effective the time was and the quality of service.
Contact Plum Communications for more information or a demonstration of Akixi.
