AKiXi provides an effective reporting solution for your Horizon telephone system to allow you to improve the customer experience. You can report on many key performance indicators including call volume, answer time, staff availability and lost calls. Real time...
Plum Cloud Voice is a cloud-based phone system with the flexibility to meet the demands of the modern, agile business. Plum Cloud Voice provides all the features of a traditional office system with the ability to work from anywhere there is an internet connection,...
A fast internet connection is one of the most important factors for your business. High-speed Internet connection enables businesses to use video conferencing whilst retaining internet performance for other critical business operations and can ensure that voice calls...
Plum Communications have partnered with Faster Britain to bring affordable Gigabit speeds to business customers in the North West. A move to cloud hosting for applications and voice over the last two years means that businesses are always chasing faster speeds. For...
About VoIP Written by Published About VoIP VoIP is often referred to as IP telephony, internet telephony or internet calling. VoIP stands for voice over internet protocol. VoIP is an alternative for PSTN which is a public switched telephone network. VoIP phone systems...
Upgrading from ISDN Written by Published What is ISDN? ISDN is a traditional phone line that is being gradually phased out starting from 2020 with total switch off being achieved by 2025. ISDN uses digital transmission to make calls, transmit data and other network...