When you are running a business, it is important to monitor customer experience including the phone calls you receive or make. Why not improve your business with call analytics? When you have a great, successful, and fully functional call analytic system your customer service will improve.
Plum Communications are fully accredited with Akixi. With Akixi, you get access to real-time call reporting which helps businesses to improve call handling ability which can increase efficiency, expand revenue and enhance your business performance. Call analytics will allow you to have an in-depth insight to how your contact processes are working and how you can optimize them.
Akixi offers wallboards, reports and value-added features which provide maximum scope for your business which are suitable for any service your business requires. Akixi is a horizon add on which expands flexibility allowing you to have everything in one place. You can have Akixi regardless of your business size whether in one location or a large call center with multiple locations, you will be able to access your wallboard from any location with the flexibility Akixi offers with full control of your call monitoring. With no on-site installation process, how could it get better?
Here at Plum Communications, we offer 4 different versions of Akixi, Akixi Lite, Akixi 1000, Akixi 2000, Akixi 3000. All 4 variations of Akixi offer historic call logging and reporting, call viability, trend analysis timeframe, schedule reporting, dashboard view, analysis by group/queue, you will also have full access to the Akixi app where your wallboard will be. Akixi Lite does not come with wallboard reporting or real-time analytics.
Akixi 1000 will allow you access to a customizable wallboard which you will have the ability to customize for what you think is most beneficial to your business, this will allow you to display your business KPIs and call statistics for your business, you will be able to view your wallboard via the Akixi app which you can download on your mobile.
Akixi 2000 offers you more than Akixi 1000. With Akixi 2000 you get access to agent reporting and control which provides call center and team member management with data to work with, this allows pressure to be taken off your business with full optimization of your work force, improving productivity, giving your customers a high-quality satisfying service.
Akixi 3000 is the most advanced form of call analysis. Akixi 3000 allows supervisors to report of all channels of communications such as email, voice, and web chat. Akixi agents are notified of new group contacts such as calls, emails and webchat which can then be delivered directly. Akixi 3000 comes with an Omnichannel panel where you can organize your agents into groups such as sales, customer service, managements or by communication channel such as voice or web chat to make sure all enquires are managed most efficiently and quickly by the most appropriate agent.
Akixi has many wallboard features, of course you will get different wallboard features depending on which service you take out however some call monitoring wallboard features are inbound chats, inbound calls, unreturned calls, average call talk time, longest call waiting, calls waiting, average answer time and service level. You will also have access to more wallboard features.