10 Reasons Why You Should Switch to A Cloud-Based Phone System
As small businesses change and grow, the ability to quickly scale up — or down — becomes a requirement. Adding new employees, for example, requires the company to adapt its phone system to accommodate the need for more lines. That is harder to accomplish using...
Business Mobiles: Get your mobile under control
Mobiles have become an essential part of our lives. We rely them on them for communication, entertainment, and most importantly, work. Whether it’s communicating with customers, or colleagues and partners, how you get in touch...
Do you remember everything you said in your last phone call?
It is a fact that most people cannot remember what was said in their last phone call and this can cause a huge problem where businesses rely on phone calls every day. Plum can make it easy to remember what was said by providing call recording as an addon to their...
Do you experience slow broadband?
Are you currently experiencing slow broadband that is affecting your business? Have you thought about upgrading to a faster speed? Plum Communications understand that when choosing broadband, speed and reliability are important factors. That is why we offer a...
Horizon Collaborate by Plum
What is Horizon Collaborate? In today’s digital-first world, businesses need to be more agile than ever before, able to respond to customers quickly by ensuring employees are equipped to handle a constant flow of queries across multiple channels. Horizon Collaborate...
Phoneline+: The Easy to Use Phoneline Replacement
What is Phoneline+ As a small business owner you know that your phone number is essential to your business and you have invested a lot into it over time. Known to your existing customers and widely advertised to attract new ones, to be without it is unimaginable....
Internet: The Pursuit of Speed
What is the internet? It’s a question we rarely ask ourselves. The internet has become so ingrained within our everyday lives that we’ve simply accepted it as a normal. Even the United Nations in 2016 deemed internet access a human right. Many rely on it for...
How to improve your customers’ experience with call analytics
When you are running a business, it is important to monitor customer experience including the phone calls you receive or make. Why not improve your business with call analytics? When you have a great, successful, and fully functional call analytic system your customer...
About VoIP
About VoIP VoIP is often referred to as IP telephony, internet telephony or internet calling. VoIP stands for voice over internet protocol. VoIP is an alternative for PSTN which is a public switched telephone network. VoIP phone systems are a way of transmitting voice...
Upgrading from ISDN
What is ISDN? ISDN is a traditional phone line that is being gradually phased out starting from 2020 with total switch off being achieved by 2025. ISDN uses digital transmission to make calls, transmit data and other network services over the circuit of the PSTN - an...
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