AKiXi Call Centre Analytics for Horizon Voice Systems
AKiXi provides an effective reporting solution for your Horizon telephone system to allow you to improve the customer experience. You can report on many key performance indicators including call volume, answer time, staff availability and lost calls. Real time...
Plum Cloud Voice for Business
Plum Cloud Voice is a cloud-based phone system with the flexibility to meet the demands of the modern, agile business. Plum Cloud Voice provides all the features of a traditional office system with the ability to work from anywhere there is an internet connection,...
Faster Britain rolls out fast fibre internet in North West
A fast internet connection is one of the most important factors for your business. High-speed Internet connection enables businesses to use video conferencing whilst retaining internet performance for other critical business operations and can ensure that voice calls...
Number Porting Explained
When changing telephone provider, you may want to retain your telephone numbers. This is possible due to a process called porting which requires collaboration between the new supplier and the current supplier. The good news is Plum Communications can handle your...
NFON Cloudya: The cloud hosted phone system for your business
Accessible from anywhere and helping you to always stay connected, Cloudya is the phone system that your organisation has been waiting for. Communication is crucial to the success of every business, but many firms are still using outdated phone systems that are...
3CX – What is it, and why should you get it.
3CX is a phone system usually hosted in the cloud that offers a range of features including instant messaging, voicemail and presence management which improve business productivity, save time, and drive efficiency. 3CX features 3CX’s customisable features mean you can...
Never miss a call by twinning your mobile to the office phone
With Plum hosted voice you can twin your mobile phone to the deskphone in your office which gives you the ability and freedom to work from anywhere at anytime. Using the flexibility of twinning you can stay in touch with your clients and co-workers wherever you are. ...
One day switch for home broadband?
New rules announced by Ofcom are to make switching home broadband provider easier and quicker, in just one day where technically possible Under a new process called ‘one touch switch’ all you are required to do is contact your new home broadband provider and you...
Plum Makes Gigabit Internet Speeds Affordable.
Plum Communications have partnered with Faster Britain to bring affordable Gigabit speeds to business customers in the North West. A move to cloud hosting for applications and voice over the last two years means that businesses are always chasing faster speeds. For...
Music on Hold – Keeping customers happy to hold
Making a good first impression is important. Not just when it comes to meeting people but for potential customers and their initial contact with your business. That could be a face-to-face interaction with you, one of your staff, a click onto your website, or a simple...
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