AKiXi Call Centre Analytics for Horizon Voice Systems
AKiXi provides an effective reporting solution for your Horizon telephone system to allow you to improve the customer experience. You can report on many key performance indicators including call volume, answer time, staff availability and lost calls. Real time...
Plum Cloud Voice for Business
Plum Cloud Voice is a cloud-based phone system with the flexibility to meet the demands of the modern, agile business. Plum Cloud Voice provides all the features of a traditional office system with the ability to work from anywhere there is an internet connection,...
Faster Britain rolls out fast fibre internet in North West
A fast internet connection is one of the most important factors for your business. High-speed Internet connection enables businesses to use video conferencing whilst retaining internet performance for other critical business operations and can ensure that voice calls...
Number Porting Explained
When changing telephone provider, you may want to retain your telephone numbers. This is possible due to a process called porting which requires collaboration between the new supplier and the current supplier. The good news is Plum Communications can handle your...